Swabalambi Producer Company Limited shall accept returns towards the products sold on the platform through the Company only if the customer is supplied with damaged products, defective products, or products that they have not ordered. Return and Refund requests will not be entertained based on the colour and description accuracy of the product page.

Additionally, the User purchased has to raise a request for a return within 24 hours from the time of delivery of the products. Further, the return will be accepted only on satisfaction of the following conditions.

PLEASE READ THE FOLLOWING POINTS CAREFULLY BEFORE REQUESTING A RETURN

• Customer needs to bear the shipping cost while returning the products.
• Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same if required in order to review the products and to consider replacement with a fresh one.
• The products placed on the return request shall not be used and should be in the original condition with all the packaging material and in the same manner as it was delivered to the customer.
• The customer shall additionally provide the original copy of the invoice delivered with the package during the return process.
• Further, we will accept a return if the product is damaged or is incorrect as that ordered by the user and the one delivered to the user and will not entertain any request for a return if the same has been due to Color, HandWork, Specifications & Description of the products.

Before you return a BUBBEI product, please take a moment to understand the product making process. All our products are handcrafted by artisans, resulting in each product being unique and slightly different from the others.